FAQ's
1. What is the estimated delivery time for my order?
- Our standard delivery time is 5-7 business days. You will receive a tracking number via email once your order has been shipped.
2. How much does shipping cost?
- Shipping is free for all orders over $50. For orders below this amount, a flat shipping fee of $8.99 applies.
3. What is your return policy?
- We offer a 10-day return policy. If you are not satisfied with your purchase, you can return it within 10 days for a full refund. Please ensure the item is in its original condition. DAMAGED ITEMS MAY NOT BE RETURNED.
4. How do I request a refund?
- To request a refund, please contact our customer service team at shynyframez@gmail.com with your order number and reason for the return. Refunds are processed within 5-7 business days after we receive the returned item.
- Our eyewear does not contain prescription glasses. Please contact your optometrists to add medication to the eyewear.
6. What payment methods do you accept?
- We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and Apple Pay.
7. Can I change my order after it has been placed?
- Yes, you can change your order within 24 hours of placing it. Please contact our customer service team immediately to make any changes.
8. How do I cancel my order?
- Orders can be canceled within 24 hours of placement. Please email us at shynyframez@gmail.com with your order number to process the cancellation.
9. How can I track my order?
- Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier's website.
10. What should I do if my order arrives damaged?
- If your order arrives damaged, please take a photo of the damaged item and contact our customer service team at shynyframez@gmail.com immediately. We will arrange for a replacement or refund as soon as possible. Damaged items may not be returned due to health hazards and standard protocol
